Terms of Service
Terms of Service
Last updated: August 2, 2026
These Terms of Service ("Terms") govern your use of the FixPrinter website and the phone-based support services we provide. By using this website or calling our support line, you agree to these Terms.
1. Who we are
FixPrinter is an independent third-party technical support provider. We are not affiliated with, authorized by, or endorsed by HP, Canon, Epson, Brother, Lexmark, Dell, Samsung, Xerox, Ricoh, or any other printer manufacturer. All brand names, trademarks, and logos are the property of their respective owners and are used only to describe the equipment we can help with.
2. Our services
We provide remote, phone-based assistance with common printer problems such as offline printers, Wi-Fi and network setup, driver and installation errors, and paper handling issues. Support is delivered by phone during our published hours. We never contact you first — you contact us.
3. Pricing and "no fix, no fee"
Standard support is a flat $59 per issue. If we cannot resolve your issue during the call, you are not charged for that call. Prices are stated in US dollars and may change; the price quoted at the time of your call applies.
4. Your responsibilities
- Provide accurate information about your device and the problem.
- Ensure you are authorized to request support for the device involved.
- Follow reasonable instructions from the technician during the call.
5. What we do not do
We do not take unsolicited control of your device, we do not browse or copy your personal files, and we do not sell or share your contact details. We provide support only when you call us.
6. Disclaimers
Our services are provided on an "as is" and "as available" basis. While we work to resolve issues, we cannot guarantee that every problem can be fixed remotely, as some issues may require manufacturer service, replacement parts, or hardware repair.
7. Limitation of liability
To the fullest extent permitted by law, FixPrinter is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim relating to a support session will not exceed the amount you paid for that session.
8. Intellectual property
The content, layout, and design of this website are owned by FixPrinter or its licensors. You may not copy or reuse it without permission, except as allowed by law.
9. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date above shows when they were last revised. Continued use of our services after changes means you accept the revised Terms.
10. Contact
Questions about these Terms? Call 1 (800) 994-7656, Monday through Sunday, 7am–11pm ET, or visit our Contact page.